How can I contact elf?
(212) 239-1530e.l.f. / Customer service
How do I email the elf?
To contact customer service please email us at [email protected] or call 212 239 1530 during our business hours of 9 am – 5:30 pm Monday through Friday, eastern standard time.
How do I get my elf refund?
To start a refund process for the products listed above, please contact our customer service team by email here. We’ll refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued.
How long do Elf packages take?
Standard shipped orders within the Continental United States will be shipped within 5-7 business days of receipt. Please allow an additional 5-9 business days for your order to arrive. Please allow up to 4 weeks for orders to Canada, Alaska, Hawaii and Puerto Rico to arrive.
Can I talk to the elves?
Even though your family can’t talk to your elf directly while they are at the North Pole, you can keep in touch and let them know you’re thinking of them! Find out the best ways to reach out to Santa’s elves at the North Pole below.
Can you call your elf on the shelf?
All you need to do is download an app to your phone. The ‘Real Elf On The Shelf Call’ is free and can be used on iPhone and iPad. It allows your kids to both make and receive a simulated phone call from the popular character. There are options for making the call last between five seconds and one hour.
Can you call your elf?
Even though your family can’t talk to your elf directly while they are at the North Pole, you can keep in touch and let them know you’re thinking of them – talk to your Elf on the Shelf® either online, by post, or keep up to date with their magical adventures!
How do you communicate with the Elf on the Shelf?
Instantly send a message to Santa or your Scout Elf. Each letter makes it to Santa’s Mail Room Grotto, where the Scout Elves will read and sort each message, so you can be sure your elf reads your note!
Can you cancel Elf orders?
Please note that once an order has been placed, it cannot be canceled or amended. Please be sure to check your order before it is placed to make sure it is completely accurate.
Can I return makeup to ELF?
We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, but due to the low-cost nature of our products, we are unable to offer any returns (except as noted below) or exchanges.
Does Elf give birthday gifts?
For your birthday, take advantage of the free choice of gift item + free shipping with purchase from ELF Cosmetics.
Can I cancel my elf order?
Can parents touch the elf?
Santa advises that no family member touch their Elf on the Shelf, but he does describe a few rare instances when an adult may use tongs or potholders to help an elf in an urgent situation. Parents: read on to learn about special, few and far between cases where emergency help will be required.
What is Mrs. Claus first name?
Claus’ first name is Margaret and is the wife of Malcolm (the current Santa) and mother of both the title character Arthur and his older brother Steve. She is depicted as much more efficient than her husband. She is voiced by Imelda Staunton.
Does Elf do student discount?
e.l.f. cosmetics offer students a 15% discount. To get your discount code, just click below and sign in to your Student Beans account. You’ll then be able to enter your discount code at the e.l.f. cosmetics checkout – but make sure you’re logged in.
Is Elf a good brand of makeup?
Overall, e.l.f. is a dependable brand for good-quality makeup, which is surprising considering how inexpensive their products are.
How long does Elf take to deliver after shipped?
How do I redeem my elf free birthday gift?
Your gift card value never expires, and it can be redeemed online or in-store by displaying the bar code on your phone to scan at the register. Once you connect your account, your Venmo & PayPal reward options will be available in your beauty squad dashboard under “Redeem Rewards” within a few hours.