How much is delay repay?
Season Tickets
| Length of delay | Compensation |
|---|---|
| 15 to 29 minutes | 12.5% of your daily travel cost |
| 30 to 59 minutes | 25% of your daily travel cost |
| 60 to to 119 minutes | 50% of your daily travel cost |
| 120 minutes or longer | 100% of your daily travel cost |
When can I claim delay repay?
Delay Repay is a national scheme train companies use to compensate passengers for delays or cancellations. Claims can be made up to 28 days after your journey.
Can you claim delay repay for Cancelled trains?
Delay Repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations to their services. If you arrive late at your destination because of a delay or cancellation to a National Rail service, you can claim your Delay Repay compensation.
How long does a Thameslink refund take?
within 10 working days
You should get your money back within 10 working days. All refunds have to be given back to you in the same way that you paid. If you bought your ticket using a debit or credit card, a member of the refunds team will phone you to process the refund.
How does delay repay work with a season ticket?
The Delay Repay compensation scheme was introduced in 2007. Under this scheme, a passenger is entitled to 50% of the cost of a single fare if a train is delayed by more than 30 minutes, irrespective of the cause of the delay.
Can I get a refund on my train ticket if I don’t use it?
If you’ve made use of part of the ticket, for example the outbound part of a return ticket, you can still apply for a refund for the unused part of your ticket. However, if the value of this unused part is less than the administration fee, you won’t get anything back.
What is delay repay?
Delay Repay is a national scheme train companies use to compensate passengers for delays. You can claim compensation if you’re delayed by 15 minutes or more when you travel with us (except when delays are caused by planned engineering work).
Is Thameslink part of TfL?
“Like other rail services which are included on the London Tube and Rail map, but not the Tube Map, the Thameslink services are not operated by TfL. TfL will have a period of monitoring to ensure that its inclusion is working effectively for customers and staff.”
How do I get a refund on a Cancelled train ticket during lockdown?
According to IRCTC refund rules, you can get a refund for e-Tickets booked online through the IRCTC platform (website or mobile app) by cancelling them online. Applicable cancellation fees will be deducted from the amount and the refund will be made to the account through which you had made the payment.
Can I claim for delayed train?
If the train journey you are making, or have booked to make, is delayed or cancelled you may be entitled to a full refund from the retailer of your ticket, or compensation from the train company that caused the delay.
How much refund I will get if I cancel my train ticket?
If you have an unreserved ticket and want to cancel it, you can present the ticket to the station master within 3 hours of its issuance and get a refund subject to a clerkage charge of ₹ 30 per passenger.
What is the refund rule for rail ticket?
The cancellation charges will be 50% of the fare paid by you, subject to minimum flat cancellation charges for each class. No refund of fare shall be admissible on the ticket having confirmed reservation in case ticket is not cancelled or TDR not filed online upto 4 hours before the scheduled departure of the train.
Can we postpone train tickets?
Yes, Indian Railways allow extension of journey. This can be done by approaching the ticket checking staff either before reaching your destination or after completion of booked journey. The fare for the extended portion of the journey will be collected without the benefit of telescopic rates.
Can I use Oyster on Thameslink to Gatwick?
You can now use London’s Oyster Cards and contactless payment options to pay for fares on the Gatwick Express, Southern trains and Thameslink trains between London and Gatwick Airport.