Is STA Travel still in business?
STA Travel has become the latest travel firm to fall victim to the Covid-19 pandemic. The company, which grew out of a student travel business and specialised in trips for young people, including gap years and volunteer projects, has ceased trading.
Who took over STA Travel?
STA Travel was a Travel Supplier supplying travel products and service to the general public through their 200 retail travel agency stores located globally. It was owned by Diethelm Keller Holding (DKH), with headquarters in Zurich and London.
How can I get in touch with STA Travel?
Phone number: 0333 321 0099.
How do I get my money back from STA Travel?
If you’ve booked a package with a flight from STA Travel, you’ll be covered by the ATOL scheme. ATOL protection means that if you hadn’t started your trip at the point STA Travel stopped trading, you’ll get a full refund. You can make a claim on the CAA website.
Can I still use my STA Travel Card?
Your STA Travel VISA Card account will close on 30th January 2021. This means, you will not be able to use the card to purchase goods or withdraw cash after this date. Additionally, you will not be able to load new funds on to the card after 14th January 2021.
Is STA Travel covered by Atol?
Who are STA Travel’s Suppliers?
A STA Travel has long established relationships with its suppliers, including G Adventures.
Does STA Travel hold funds from bookings that include G Adventures?
A STA Travel holds all funds from bookings that include G Adventures tours and other products. No funds are remitted to G Adventures until after the customer participates in the G Adventures tour. In the vast majority of cases G Adventures has not received any funds from STA Travel for any suspended bookings.
If you have a standard voucher issued by STA Travel, you likely won’t be covered. If this is the case, you could try claiming back money from your card provider if you paid by card. As mentioned above, it’s worth trying the chargeback scheme first if you paid on debit or credit card.
What happens if I can’t travel after booking through STA Travel?
If you have a flight-only booking through STA Travel, it’s worth contacting the airline itself to see if you can still travel. This will likely depend on whether STA Travel had paid the airline for the flight. If you can’t travel, it’s worth submitting a claim via your card provider to get the cash, if you paid by card.